4 1/2 days in the shop just to get no updates until I called, stalled, and eventually get my car back with an oil change being the only 1/4 things I asked for. 2 days in I called to check up and they tell me about an issue we end up choosing to dismiss so ignoring that I spend 4 days for an oil change. No tire rotation no alignment. Would not be angry if they either called to give me reliable updates or told me they couldn't not service my car in the as fast as I requested. I give it a 2 instead of a 1 because they were curious enough to know they messed up and did not charge me a dime.
Thank you for reaching out to us and letting us know we dropped the ball. Communications are essential to a good experience and it seems we had a disconnect. Thank you again for letting us know about this, our staff is aware of your concern and they are looking into ways that similar issues can be avoided in the future.
- Service Street Tire & Auto Repair - Thornton