My experience was completely horrible!!! I had so many issues I'll have to list them numerically below. 1) Brought my vehicle in for an synthetic oil change with a coupon for $54.95 that I got in the mail. This ended up costing me $67.97 at the end of the day because they charge you extra fees that are not advertised on the mailer. 2) Upon arrival I had already had brand new breaks & tires installed on my vehicle from Les Scwab (awesome company by the way) and they had informed me of a small leak on an axle seal. Cost at Les Scwab would be $169 complete. I decided to have Service Street give me a second opinion since my vehicle was already there. They agreed that the axle seal needed to be done but at the tune of $780... and hear is the big red flag... they then told me that the brakes looked warn and would need to be replaced as well. Keep in mind these were just installed and were brand new! 3) Finally, I had a turn signal light that had just gone out and Service Street was kind enough to diagnose that the front bulb was supposedly burned out and need replaced. They did install the new light bulb but then informed me that it didn't fix the problem and that my vehicle most likely had an electrical issue. Of course with all of the issues above i decided to take it to Les Schwab and they fixed the issue in 10 minutes. Come to find out the bulb at the rear of the vehicle was burned out and they replaced it for free! If this isn't enough to put Service Street on a "Buyer beware" list then I don't know what else it would take. This place is a rip off for sure and you have been warned!!
From what we can see your experience was not reflective of our brand. We are really sorry for that. Our leadership is trying to identify why this happened and we will resolve in a way that ensures superior customer experiences now and in the future. It is thanks to feedback like yours that we can tackle issues that may impact our most valuable asset; our customers. Please know that we are looking into the situation and taking the necessary steps to correct it going forward.
- Service Street Tire & Auto Repair - Highlands Ranch