I have a long list of troubling problems that I was able to witness and be apart of. I have a 2010 Subaru outback, not the best design for replacing headlights I know but through service street Parker, they have taken a total of six and a half hours and two separate trips to fix mine... that is 6.5 hours to change out my two headlights. After waiting a total of three hours the first day they finished and I got to drive home midday. The next day I am driving home from work and one of the lights doesn't work. The only reason I knew about this was due to it being dark while driving home at night. I call and schedule to have it fixed a second time. I waited the second time around for an additional 3.5 hours, about half way through I believe someone stopped by to tell me that they had noticed an issue the first time around that they decided to ignore and work around which was now causing the light to short out on this visit... So to fix this brand new to me problem, that they chose to ignore the first time. They decided that cutting into the headlight fixture and "zip tying" it together to fix the problem is the best solution. I wish 0 stars was a possibility. Update: I have now also realized that they didn't even put the plastic screws back on where you go through to get to the light. So now my inner bumper is falling off. I didn't think I could like them even less but here we are. Also no response from the business about any of these issues that have come up. Strange how they ignore major issues THEY caused but soak up good reviews as if those are more important to address.
It seems we have failed to serve you the way you deserve. That is unacceptable. Thank you for reaching out to us and letting us know we dropped the ball. This is not the way we do business and we intend to make amends. What you experienced is not right and we are working to correct it ASAP.
- Service Street Tire & Auto Repair - Parker