5 stars for customer service, and 1 star for the prices and service, for an average of 3 stars. My car died while driving, and I got it towed to the shop so they could take a look at it. Their diagnostic cost me $125 and the problem (loose battery terminals) they charged $200 to replace. But then I drove off the lot, and my car died AGAIN. I even asked before I left if I would have that problem again and he said no! Then I happen to look at my fuel gauge and notice it was less than half of a quarter tank. So I slowly made my way to a gas station and put gas in, and the problem stopped immediately. Silly me, I just didn’t have enough gas in the car! So I paid $300 for literally no reason. I could have changed the terminals myself, AND that wasn’t even the problem. I think they should have known that low fuel in the tank would cause a Mazda CX7 to behave that way. After consulting with other lady members of my family, I’m gonna start letting my dad handle these kind of things because apparently car shops (and dealerships for that matter) find it easy to rip off women vs men. Really stinking annoying. I really wish I could have my money back. You live and you learn tho right? That’ll never happen again
Ms. William's, thank you for allowing us the opportunity to serve you. We apologize for the misunderstandings. Please know that we strive to ensure that all of our customers are taken care of and are back on the road safely. We are happy to be of assistance if any further services are needed in the future.
- Service Street Tire & Auto Repair - Aurora - Quincy