People were nice, but they did not call to keep me updated when service was taking longer than expected. I scheduled an appointment at 0830 and they didn't even start on my truck until 1000. They said my truck would be ready between 4 or 5pm. I checked back with them around 4:30pm and then they told me it wasn't going to be done until the end of the day at 7pm. I finally got a call around 6:15pm saying it was not going to be finished tonight, but it would be done tomorrow morning. I was so frustrated! They did provide me a ride home using Lyft and arranged transportation to and from work the next day. Overall, they do good work, are reasonably priced, make sure the work is done right, are very friendly, and appreciate you for choosing them to service your vehicle. I would just recommend they call and keep you updated/informed if there are delays. Rodney Rhoades
Hi Mr. Rhoades. Thank you so much for taking the time to reach out to us. I will pass your feedback along to our leaders, and ensure that it is used in order to improve customer experience not only for yourself, but all future customers as well. I would be more than happy to offer you a complimentary oil change, so we can provide you with the top notch service that you deserve. We hope to have the opportunity to serve you again.
- Service Street Tire & Auto Repair - Highlands Ranch