I stopped in an emergency to have my car looked at. I needed new brakes which I appreciated they were able did that evening. The next day my car was making a terrible noise by the time I got to work. They did offer to tow the car to their shop. Turns out the rotor was defective. They did pay for a lyft to get me back to their shop. That was all good except they made it sound like they were doing me a favor by not making me pay for the tow. They also knocked off the weight that was on my tire and then lied about fixing it. I also felt I was talked down to by the person that helped me the first night. I would not go back to this place.
Thank you for letting us know about this. Feedback helps us tackle issues and become a better business. Communications are essential to a good experience and somehow we managed to fail you in this area. Lack of focus, carelessness and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. Our staff is aware of your concern and they are looking into ways that similar issues can be avoided in the future.
- Service Street Tire & Auto Repair - Highlands Ranch