Several months ago, which was when Service Street was under different management, I had a turbo replaced in my wife's vehicle. That turbo lasted a few months before it started having problems and was no good. I brought it in to Service Street and was told I was still under warranty for the part so bring it in to be replaced at no charge. It was a big job, which required some time. Joe, who is the manager, got us a rental car for the entire time the car was in the shop, free of charge. I asked Joe how long would we be covered for the rental car. He told me however long the job takes. I thought we would have to deal with the rental car place and go pick up the car, but we didn't. Service Street took care of everything and my wife picked up the rental car at the shop. The crew there even switched the baby seat from my wife's car to the rental. When I went back to the shop, Joe and his crew showed me the old turbo, which was probably one of the cheapest parts from overseas you could find, side by side with the new turbo they will be installing, which was straight from the factory. When dealing with mechanics, I think most of us, through experience, have come to expect some BS and a run around here and there, however I was surprised with how easy these guys made it for me and my family. I did not expect some of the things they did for us. Talking with Joe, he has changed the way Service Street does business. It is simply people helping people. For me, these guys were top notch in customer service. While I am in Colorado Springs, Service Street will be my go to mechanic from now on.
Getting reviews like yours ranks among our favorite things! Thank you for taking the time out of your busy schedule to review our business. We are so glad we were able to help you out! We look forward to your next visit with us!
- Service Street Tire & Auto Repair - Colorado Springs