Let me start by saying I do most of my own work, and my trusted mechanic is further away than I like. But I though I would try a these guys since they were convenient to my home, and I thought it would be pretty straight forward. I just needed a wheel bearing replaced. I had the bearing, and had started the job myself and ran into some complications and simply did not have the time to deal with it. So I took it here. For the most part I got what I expected, I had damaged the disk for the brake, which lead into a fair amount of upselling which I took in stride and we settled on a price. Went to pick the vehicle up and of course there was an additional problem that required the wheel speed sensor to be replaced.... Extra $100 tacked on without my approval. Nor had I seen any issues related to that prior to pick up but they did show me a diagnostics sheet suggesting that something was wrong with the sensor. At that point I just wanted to be done. A day or so later oil is noted to be dripping heavily from the vehicle. A few days later I am able to bring the vehicle back in assuming it will be handled quickly. Not so I am shown that the vehicle is leaking transmission oil from the axle seal on the same axle the wheel bearing was changed. I am aware that the axle does not have to be removed to complete a wheel bearing, it however not uncommon for it to pop out or be moved as part of that change. However the insistence is that it was not touched and is a separate repair. Immediately going into cost to repair etc. At that point I left and will not return. I advise anyone else to steer far clear of this shop.
We are very sad to hear things did not go as expected. We want to be #1 when it comes to customer service and clearly we are missing the mark. Lack of focus, carelessness and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. Clearly we did not deliver as promised. We are very sorry to have failed you. Our leadership is trying to identify why this happened and we will resolve in a way that ensures superior customer experiences now and in the future.
- Service Street Tire & Auto Repair - Aurora - Quincy