I will never go back. It started when they replaced my oil filter and forgot to remove the seal that was left behind from the old filter. The oil drained out and the engine melted down. They replaced the engine. That was a huge hassle that took about three weeks from start to finish. Only after the first week did they offer to give me a rental car. As the weeks passed, little issues kept coming up that they sometimes fixed. Another shop identified an oil leak when they changed the oil. Service Street would not fix that. So going to another shop - and $650 later - I now have a vehicle that is almost as good as it was. (I hung on in good faith and hoped they would fix it. No. That's why I finally posted this negative review.) UPDATE: The corporate office called me after they replied to this on Google and they said they would call me back 24-48 hours after they talked with the Highlands Ranch branch. That was about a month ago - the follow-up call never came.
We are sad to hear we did not provide you with the best possible experience. Communications are essential to a good experience and somehow we managed to fail you in this area. We love what we do and we want for every customer to have the best possible experience. We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening.
- Service Street Tire & Auto Repair - Highlands Ranch