NEVER coming back here. I called for an oil change appointment and the person who answered asked if I could bring it in right now and I said it depends how long it will take because I have other stuff to do. He said 30-45 minutes. I was there within 5 minutes and the guy at the front seemed surprised that I expected it done in 30-45 minutes. "Oh that's a speech we use to get people in", I said I wasn't interested in waiting an hour and he insisted it could get done quickly, more like 40 minutes. An hour and 15 minutes later I finally have my car back. That's called lying to get me in the door...and I'm done. Also when I was checking out I heard them talking with some poor kid saying his quote was $5000, he was super shocked and was talking about maybe just getting a new car...well they quickly started saying stuff like "oh no we'll see what we can do, maybe the mechanic can cut his labor a little, maybe we can look at financing, what about if we can get it down to $4000"? Are you kidding me?? They are just like every other crappy dishonest mechanic.
Thank you for letting us know about this. Feedback helps us tackle issues and become a better business. It seems we have failed to serve you the way you deserve. That is unacceptable. We are looking into the issue and doing everything we can to correct it as soon as possible. For you and for future customers.
- Service Street Tire & Auto Repair - Colorado Springs