I made an appointment today for 1030. I arrived at 1015. I was advised the work would take 45-60 minutes. It ended up being 75+ minutes to complete. Again, this was after an appointment was made. They realized it took too long and gave me two quarts of oil for free which was nice. However, when I left, I got home and realized they never filled up my washer fluid. But, the real kicker was on my passenger side rear door of my truck. There was a 6 inch long tire mark along the bottom of the door. I was able to wipe it off with little issue, but either way, unacceptable and I will not return.
We are truly sorry your experience was not to your satisfaction. Our goal is customer satisfaction and we clearly failed to deliver. Lack of focus, carelessness and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. Our staff is aware of your concern and they are looking into ways that similar issues can be avoided in the future.
- Service Street Tire & Auto Repair - Aurora - Quincy