I almost never post a negative review, but folks need to watch out with this place. I've had my vehicle serviced here three times, and each time I left with more problems than when I went in. I finally went to another mechanic with a 5 star rating, and they reviewed all the work done by Service Street. It wasn't good. The sway bar that Service Street installed was not done correctly, and so the sway bar failed quickly. The suspension was making strange noise due to this mistake, so I took it back. Instead of fixing the real problem, they sold me new bushings which wasn't cheap. The real problem was they used nuts that needed cotter pins rather than whatever was supposed to be used to attach the swaybar. As a result one of the links was completely unattached and the threads were destroyed. The other one was loose, and my swaybar was completely useless. Then when I took my vehicle back for a timing belt replacement, that's when things got expensive. They installed my coolant return hose upside down so that it rubbed against one of my engine's pulleys. This wore a hole and I lost all my coolant the next morning when I drove to work. I fixed this one myself, but it took a long time and it cost me for parts and new coolant. They didn't reattach my AC Compressor correctly. And they broke the tensioner on my serpentine belt which caused a clicking noise from my pulleys as I drove. I've now realized that they were just incompetent and I took my vehicle to a new mechanic. It cost me over $800 to get all that repaired correctly. Honestly, now that I know what they did wrong I feel lucky that wasn't worse. Stay away from this place.
Matthew, from what we can see your experience was not reflective of our brand. We failed to serve you the way you deserve and that is unacceptable. Thank you for letting us know about this problem. We really want to fix it. Our leadership is trying to identify why this happened and we will resolve in a way that ensures superior customer experiences now and in the future.
- Service Street Tire & Auto Repair - Highlands Ranch