Colorado Auto Repair

The men at the front desk were misleading, unorganized, and unprofessional. I called around 10:00 Saturday morning and asked if I could schedule an oil change. They replied that their morning was open, and I could come in anytime. I get there, and they said they were too busy. They offered to change the oil later in the day if I left the car with them, which I agreed to do. They said they could give me a ride home in their Service Street van soon, so I waited in their waiting room. I came back to lobby 15 minutes later asking if I could leave soon, and they forgot that I needed a ride. Someone took the van to go get parts, and wouldn’t be back for a couple of hours. I decided not to wait any longer, and left. Do not come here unless absolutely necessary. Meineke, Pep Boys, and your neighbor all offer better service than Service Street.

Just showed up for my scheduled appointment first thing in the morning in the heavy snow. No one else was there. They said that they could not honor my appointment because there was no room due to the bays being full of disassembled vehicles. They offered to reschedule with just a $5 discount for the inconvenience, which was definitely not enough for risking my safety in the snow and the time wasted this morning. Not honoring a scheduled appointment demonstrates poor management and staff training. If I cannot trust that my appointment be honored, how can I trust any of the work they would have done. I would recommend making the effort to call your customers in advance if you have to cancel their appointment because doing so without telling them is unacceptable. Extremely disappointing first impression. Would recommend taking your business elsewhere.

I absolutely luv the crew @ Southlands, I followed them there from Parker - they have taken care of my cars for years now and always give me a very honesyand reliable assessment. Lil’ Chris (the manager) always a pleasure to deal with and does a great job a training his crew in honesty and customer service. Overall amazing experience each and every time!

These guys are great! They always get us in right away, Work is done quicker then expected. It’s refreshing to see a company still believe in customer service! Thank you.