Do NOT take your vehicle here! They scammed us out $350!! We took our truck in due to a transmission leak. They said it could be repaired and charged us up front. Two days later they called and said they couldn't figure out exactly what was wrong with it, but probably the transmission. When I asked about getting a refund, they said they would NOT give a refund because they provided a service. We have a warranty on the vehicles transmission and had they told us that from the beginning we would have taken straight to the dealer. Alex, the "manager" said they did exactly what we asked them to do? No, we took the vehicle in with a leak and asked that they the "professionals" tell us the issue. He said all they could do is give us a free oil change packet. Why on earth would we ever take any of our vehicles back there when you already ripped us off? Fool me once, SHAME ON YOU! BE AWARE, you get what you pay for! Their $20 oil change is not worth the grief they will cause you down the road! Not to mention when we picked up the truck, they said it could no longer go in reverse..! 1/23/18 Update: This place is a joke! Someone from "corporate" called several weeks ago claiming that they would look into this matter. They stated that Alex was a new employee and would be calling me back within a couple days. I never heard back! They have done ABSOLUTELY NOTHING!
It is our number one priority to provide excellent customer service across the board here at Service Street. We sincerely apologize for your unpleasant experience. We will perform an internal investigation and a member from our management team will be contacting you soon to help resolve your issue.
- Service Street Tire & Auto Repair - Colorado Springs