Dropped my car off monday, said I needed it back friday which they said no problem. Called thursday evening to make sure it would be good to go, ONLY then I was told about another major issue... now it's not the extra problem with the car that's the issue, the issue is that I never got a call earlier from them telling me something was wrong. Not a doubt in my mind they wouldn't have told me something was wrong until I showed up early Friday morning to pick the thing up. Was also told at least twice they would call me back. Very poor communication.
Matt, thank you for taking the time out of your day to let us know about this. We are looking into the issue and doing everything we can to correct it as soon as possible. For you and for future customers. This is not the way we do business and we intend to make amends.
- Service Street Tire & Auto Repair - Thornton