Honestly, I was reluctant to use Services Street at first, based solely on the reviews on Google. But, I was in a pinch and needed a place that would put the engine I just bought in my wife's van. Service Street was the only place I called that would do it. They got me in that day! The staff was very cool, the waiting room was very nice, and when the fees for the engine were more than expected, they gave me 5 FREE oil changes to make it right! These guys are really trying to do a great job. Zack explained to me that they had been through 3 managers in a very short period of time, and that some of those managers hadn't cared about customer service that much (hence the bad reviews) and that they were doing everything they can to repair their tarnished reputation and show customers that Customer Service is paramount at Service Street. I even waited until after 500 miles were on the new engine (just to make sure their work was good) to write this review. These guys CAN be trusted to do great work on your vehicle!!