5

These guys are always so professional, prompt, helpful, kind, easy to talk to, explains things well, and I’m very thankful to have them in my neighborhood, I wouldn’t go anywhere else. Thanks again!

We are so grateful for your support!

- Service Street Tire & Auto Repair - Aurora - Quincy
5

These guys are awesome! Always super nice and helpful and are very honest to tell you exactly what you need to maintain your car for many years. Very trustworthy which is hard to find in an service shop.

Hi Sean, We are so grateful for your feedback!

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Perfect experience!!! I can’t say enough about how I was treated and taken care of. They care far more about their customers than about the dollar. They absolutely did right by me and I would assume that goes for anyone walking in their door. Great place with honest professionals!!!

5

Fast and courteous! I didn't have an appointment but they squeezed me in over lunch to get my oil changed. New sticker in the window, and engine purrs like a kitten. Would also recommend getting the 5 pack as well!

WOW! We can't begin to tell you how nice it is to hear words of encouragement appreciation and praise.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Great customer service

5

I came here for a pre-sale inspection of my 2005 4Runner. They were super helpful and knowledgeable in making sure I understood everything that showed up on the inspection, and helped me to recognize what might be good to negotiate before final sale. Even said if it wasn’t the right 4Runner for me they’d inspect another one for free if I wanted to keep looking. It took exactly an hour, which is what they told me up front. I haven’t been to other locations, I’m sure they’re great as well, but if I lived closer by this would definitely be my go-to place! Thanks guys for everything

5

They had no problem taking care of my car on short notice. Super friendly, fast, and professional. The facility is well kept as well. Definitely recommend!

5

Took great care of my son and his car and was very helpful in answering his questions.

5

These guys are always awesome, quick, fair and friendly and get you in when you need work done

1

Let me preface by saying I did not get work done here. I couldn’t let myself. I had called ahead 2 days prior to visiting, and I told the man on the phone what services I was looking to get done and he took all my information and set the appointment. He was very professional and kind and I felt super at ease bringing my car here. When I arrived, it was a different story. First of all, when I walk in, the man at the front desk was having a conversation with a mechanic and I wasn’t welcomed or told they’d be with me in a minute, everyone that was in the lobby at the time pretty much ignored me. Even when they were done talking I was standing there feeling awkward, still not greeted/welcomed. I told him who I was and that I had called the other day about getting work done. He had no idea who I was or what I was talking about. He grilled me on why I needed the services I was requesting, he was treating me like I was an inconvenience just for being there, and quite frankly spoke to me like I was stupid. I didn’t feel like these people cared about me or my car. When he asked for my keys I just left.

Communications are essential to a good experience and somehow we managed to fail you in this area. This is not reflective of our operational standards. We are beyond sorry we did not communicate clearly. Our staff is aware of your concern and they are looking into ways that similar issues can be avoided in the future.

- Service Street Tire & Auto Repair - Aurora - Quincy
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