5

So I stopped into this place today because I was pressed for time. They were able to change my oil and rotate my tires without the hassle of needing an appointment. Additionally they offered addition services some people (not me) may need. They have a great deal on oil changes that I'm pretty sure are the beat rates around. The dealership I normally go to sure cant beat those prices. I will definitely go back in the future.

5

The Service Street regional manager immediately contacted me to remedy the issues that I mentioned in my previous post. Very professional and responsive.

We are so glad to hear we were able to help you with exactly what you needed!

- Service Street Tire & Auto Repair - Aurora - Quincy
2

Nice and efficient staff. Expensive price for the work that was done. Car smelled like smoke after technician had been in it.

We are sad to hear we did not provide you with the best possible experience. Our staff is aware of your concern and they are looking into ways that similar issues can be avoided in the future.

- Service Street Tire & Auto Repair - Aurora - Quincy
3

The guys seemed really thorough in their service. My only complaint is I wish rather than being there an hour and a half that they had been honest about the total amount of time it would take to fix the things they discovered when I brought my car in.

Communications are essential to a good experience and somehow we managed to fail you in this area. Thank you for letting us know about this issue. We will be working to resolve this ASAP.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Visiting the area and ran into car issues. Car was fixed very quickly and efficiently. Staff is very friendly and all very helpful

We are so glad we were able to help!

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Great and quick service. Friendly staff.

Thank you for letting us know how we are doing!

- Service Street Tire & Auto Repair - Aurora - Quincy
1

I took my girlfriend's car into the Service Street for a oil sensor on a jeep compass. I bought the part all ready plan to put it in myself. But didnt have the time to do it. Might want to look at getting some help for you one person at your front desk. He suck at customer services. I had them put it in. After a few weeks go by its leaking oil by the sensor. So i took it back in. The guy that sit at the front desk was rude about the whole thing just because I didnt buy the part from him. Told me the the part was defended. The part got a warranty on it. So I was done dealing with him. Call Customer services and let a massage. A few day later I called back again. Talked to someone in charge and they had someone call me from customers service the next day. Never got my problem resolved! I had to take to another shop. And come to find out they cracked the tip of the oil sensor. Not a part defect. Like your guy at the front desk said.

Hi Josh, communications are essential to a good experience and somehow we managed to fail you in this area. We have left you a voicemail stating that we are in contact with the shop and we are working towards resolving this issue. When your schedule permits, please give us a call at 678-355-0002 EXT. 104.

- Service Street Tire & Auto Repair - Aurora - Quincy
1

I made an appointment and took off a work nobody ever showed

From what we can see your experience was not reflective of our brand. We are really sorry for that. We want to learn more in order to fix this problem, please, whenever your schedule permits, give us a call at 678-355-0002 EXT. 104. Thank you.

- Service Street Tire & Auto Repair - Aurora - Quincy
1

I made an appointment and took off a work nobody ever showed

From what we can see your experience was not reflective of our brand. We are really sorry for that. We want to learn more in order to fix this problem, please, whenever your schedule permits, give us a call at 678-355-0002 EXT. 104. Thank you.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Mechanics are great, they are fast for oil changes and get it done. The package for oil changes is worth the buy! They go above and beyond. I had a hole in my fluid washer compartment and they patched it for me no problem!

Thank you so much for sharing some kind words and giving us a high five for all that we do!

- Service Street Tire & Auto Repair - Aurora - Quincy
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