5

Was told I needed an new Alternator by the same folks who recommended this place to do the work. I pulled in and within just a couple minutes they came out to check my truck.. Ultimately, it Turns out I didn’t need a new alternator after all and off I went. Was thankful for the excellent customer care and honesty! Will be coming back for all regular maintenance on both vehicles!

We really appreciate that you took the time to share details about your recent visit to our location. We look forward to your next visit!

- Service Street Tire & Auto Repair - Aurora - Quincy
1

You know exactly what the problem is. You cannot properly diagnose the issue. Quted me at 175 $ for fixing my AC, the very next day called with additional 265$ for a faulty part. AC failed the very next day when I was in the middle of the desert . After my return you took 3 additional days just to inform me that it will need 1600$ part!! ( sic!) Now I’m 500$ short and still no AC working,! You are not mechanics just part swappers , and I refuse to be an experimental bunny and let you swap parts until you find the one that’s faulty. If I was told on the first visit what need to be done I would obviously not do anything at all, cost of repair exceeds value of the car . I AM DISGUSTED ! Will not let it go and going after you and my money Follow up review: A month since the service was done and a new alternator was installed my battery dies just as it died before with old alternator , again, must be a different problem that was NOT diagnosed — another part swapped for no reason - I’m now almost 900$ short — and neither AC nor alternator fixed - BEWARE OF THIS SHOP AT ALL COST !!

Your review indicates that our services did not deliver as promised. We can only address problems if we are aware of how our interactions are affecting the customer experience. We are looking into the issue and doing everything we can to correct it as soon as possible.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Chris was knowledgeable about my problem and helped with the oil change as well.... Thank you.

5

Charles was awesome. He determined that the new work was covered by warranty for previous work & the company paid for the whole fix. Charles went above & beyond

Thanks so much for taking the time to share details about your recent visit to our location!

- Service Street Tire & Auto Repair - Aurora - Quincy
1

Let me start by saying I do most of my own work, and my trusted mechanic is further away than I like. But I though I would try a these guys since they were convenient to my home, and I thought it would be pretty straight forward. I just needed a wheel bearing replaced. I had the bearing, and had started the job myself and ran into some complications and simply did not have the time to deal with it. So I took it here. For the most part I got what I expected, I had damaged the disk for the brake, which lead into a fair amount of upselling which I took in stride and we settled on a price. Went to pick the vehicle up and of course there was an additional problem that required the wheel speed sensor to be replaced.... Extra $100 tacked on without my approval. Nor had I seen any issues related to that prior to pick up but they did show me a diagnostics sheet suggesting that something was wrong with the sensor. At that point I just wanted to be done. A day or so later oil is noted to be dripping heavily from the vehicle. A few days later I am able to bring the vehicle back in assuming it will be handled quickly. Not so I am shown that the vehicle is leaking transmission oil from the axle seal on the same axle the wheel bearing was changed. I am aware that the axle does not have to be removed to complete a wheel bearing, it however not uncommon for it to pop out or be moved as part of that change. However the insistence is that it was not touched and is a separate repair. Immediately going into cost to repair etc. At that point I left and will not return. I advise anyone else to steer far clear of this shop.

We are very sad to hear things did not go as expected. We want to be #1 when it comes to customer service and clearly we are missing the mark. Lack of focus, carelessness and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. Clearly we did not deliver as promised. We are very sorry to have failed you. Our leadership is trying to identify why this happened and we will resolve in a way that ensures superior customer experiences now and in the future.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Courteous and professional customer service.

Thank you for taking the time to let us know how we are doing!

- Service Street Tire & Auto Repair - Aurora - Quincy
3

I left my car for two items to be worked on. When I picked up my car, the first issue was the drive shaft that had been replaced about a month ago. The guy who closed out my paperwork, made it sound like it was my issue in driving. Upon questioning he finally started the shaft had a manufacturer default. They had to replace it. I then asked about the tire sensor and the right rear tire. He didn't know, no notes. He found the technician who worked on my car and came back to me staying I have a nail in my left tire. Ok but what about the sensor showing my right rear tire is low? "You must have had the tires crossed roasted and the sensor is trying to catch up" what??? My car is less than a year old and had 8500 miles. Tires haven't been rotated at all. I left with not much faith in how things were handled. I was hoping I found the trusted place to go for my car. Not so much.

We are truly sorry your experience was not to your satisfaction. We want to be #1 when it comes to customer service and clearly we are missing the mark. Thank you for letting us know about this. Feedback helps us tackle issues and become a better business.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

First time here at this location. Have to say they earned my business today. Informative, timely, & professional. Will definitely com back.

We are so delighted you took the time to try us. We are so glad you found us to be a strong option among many excellent businesses in town! We look forward to your next visit!

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Great service, fast.

5

Great guys that don’t push stuff you don’t need and get things done in a timely fashion.

Thank you for taking the time out of your schedule to share your opinion with other community members!

- Service Street Tire & Auto Repair - Aurora - Quincy
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