5

Had a problem and Chris the manager and his team went above and beyond their call of duty. Even came to my house, checked the issue and fixed it immediately. Even pressure washed my garage. Thanks guys! That was awesome service!! Andy and Meagan

Thank you for sharing your recent experience with us! We are beaming with pride knowing that we hit the mark and delivered on everything that we promised.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

I will never go anywhere else to get my car serviced! My car died in my garage this morning, and they helped me figure out how to get the car out. They also kept me informed about everything that needed to be done, and kept my cost to a minimum. They were so helpful, and even picked me up so that I could get my car! Dave and Chris were amazing!!!

Getting reviews like yours ranks among our favorite things! We are so glad we were able to help you out. Helping our customers is what we love best.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Chris was able to get me in right away without an appointment. Diagnosed the problem within a half hour. Promised the work would be completed in four hours. Had a call within the hours ready for pick up.

We really appreciate that you took the time to share details about your recent visit to our location!

- Service Street Tire & Auto Repair - Aurora - Quincy
2

Brought in a coupon and it wasn't applyed to my total. Felt like they wouldn't stop trying to up sell me. Most likely won't return.

We are truly sorry your experience was not to your satisfaction. Thank you for letting us know about this. Feedback helps us tackle issues and become a better business. Thank you for taking the time to bring up these issues via your review. We are looking into it and have spoken to the staff members involved.

- Service Street Tire & Auto Repair - Aurora - Quincy
1

It's the nightmare you expect with a coupon at your first visit and worse . The upsells were complete lies and I argued the entire time trying to convince them I merely came for an oil change . I was asked to 'get out' when I disputed the charges including an air filter I declined when asked . Nothing but stress and dishonesty and I'm concerned about ehwh they actually did to my car . Keep your eyes on them while they're changing your oil!

We are sad to hear things did not go as expected. We are very sorry about that. We stand by our services and want you and every single customer to feel like you received value for your purchase. Our staff is aware of your concern and they are looking into ways that similar issues can be avoided in the future.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

They screwed the oil plug on too tight the last time but they made it right! I not only got a new oil plug but was also worried they screwed up my oil pan. So, when I complained how they also got dirt on my seat last time they gave me half off my oil change. Now, that they cared enough about their customer service to do that I will give them five stars for their service.

Michael, thank you for taking the time to let us know how we are doing!

- Service Street Tire & Auto Repair - Aurora - Quincy
3

Service was fast,no big fancy deal,felt service is the same as Dealership service.

We are sad to hear we did not provide you with the best possible experience. Thank you for letting us know about this. Feedback helps us tackle issues and become a better business.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Guy were fast and honest. Very tough to find in mechanics these days.

Thank you for reviewing our business!

- Service Street Tire & Auto Repair - Aurora - Quincy
1

I made an appointment today for 1030. I arrived at 1015. I was advised the work would take 45-60 minutes. It ended up being 75+ minutes to complete. Again, this was after an appointment was made. They realized it took too long and gave me two quarts of oil for free which was nice. However, when I left, I got home and realized they never filled up my washer fluid. But, the real kicker was on my passenger side rear door of my truck. There was a 6 inch long tire mark along the bottom of the door. I was able to wipe it off with little issue, but either way, unacceptable and I will not return.

We are truly sorry your experience was not to your satisfaction. Our goal is customer satisfaction and we clearly failed to deliver. Lack of focus, carelessness and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. Our staff is aware of your concern and they are looking into ways that similar issues can be avoided in the future.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Fast, easy and friendly.

We are ever so grateful for your review!

- Service Street Tire & Auto Repair - Aurora - Quincy
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