Bought a 5 pack of oil changes in July 2018, went twice and was told it is logged in the system that I didn’t need to bring the card with me but when I got there today I was treated like I was a liar. My husband gave them the name of the person that sold us the card and I was told “that didn’t make sense because it was a technician. There was a reason why the technician wasn’t working there anymore because of things like this” ..... not sure exactly what that means that maybe he took our money and didn’t log it into the system I don’t know but it was very poor service today. I have a charge on my credit card that matches the date on the card from Service Street, so I know we were charged by them. Seems very shady. Although I still have two oil changes on my card I will probably not take it back there again because I don’t trust them with my car.
It seems we had a disconnect and clearly dropped the ball. Thank you for taking the time out of your day to let us know about this. We are looking into the issue and doing everything we can to correct it as soon as possible.
- Service Street Tire & Auto Repair - Highlands Ranch