Had my car brought in to get a fuel pump repaired. It went fine and I went to pick up the car. There was a new light (ABS) that was illuminated, so I inquired about it. The light was not on prior to my car failing to start, so I wanted to know why it was on now. I was told there was no way that it was the shop’s fault by the store manager, Chris. While I was not satisfied with the answer, Chris was respectful. I asked to speak to a regional manager and Adrian called me the next day. He continued to say there was no way that it was their fault, which could be true, but then continued to raise his voice, ask me to explain how it could happen, continually interrupt me, tell me to stop whining, and then hang up on me. How does a regional manager speak to a customer that way? I don’t typically post reviews, but I’ve never been treated worse by a company representative. Maybe my ABS issue was just bad timing, but no regional manager should be yelling and hanging up on a customer.
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- Service Street Tire & Auto Repair - Southlands Mall