Colorado Auto Repair

Rarely do I ever post anything about companies or businesses but I feel that after today, and quite honestly, I should have after several visits to this particular Service Street, I must give a professional, positive recommendation for this group. I was provided with accurate and timely info pertaining to my 4Runner. I was treated with respect and welcomed by Chris who took his time explaining what he saw was going on with my car. He stated that there was no need at that time, or urgency, for many of the services recommended and set a plan for future needs if I wanted to get these done. Zero pressure, 100% professionalism. Rare to find these days. Well done Chris. Well done.

They were quick and efficient and did not try to up-sell me on items I didn't need.

If you want to have your time WASTED, this is your go to spot! I scheduled an appointment for 10:30a to get my Jeep looked at. I needed a diagnostic to troubleshoot some of the issues and to get an estimate. It’s my sons first car and my wife and I are getting it ready for hime to drive. I was told it would take about 30-45 minutes. I showed up 10 minutes early and checked in. Because I was told this would take less than an hour I did not make arrangements for transportation or to drop the truck off, mind you my two year old son was with me and waiting for hours is never an option. We left to grab a bite to eat and returned about an hour later. My truck was still sitting where I parked it. They were a little busy so I decided to cut them some slack. My vehicle did not move to the back until almost noon. At this point my son is getting antsy and my wife is calling to see if it’s done yet. I told her the truck is in the back and they’ll likely be done soon. Another hour rolls around and still no communication from the front desk guy or anyone. I’m getting mildly irritated and my son is ready for a nap. At around 2:10 the guy from the front apologizes for the delay. I am furious but still treat him with respect. He lets me know the paper work isn’t ready for an estimate but he’s going to work on it right now. By 2:35 I am completely depleted of empathy and patience I told them I need my keys because I need to get home. I told him to call me with the details and email me a copy of the estimate so I can get the maintenance done. Even after a terrible first impression I was willing to let them do the work after all I just spent all this time waiting for the estimate. After spending nearly 4 hours there, nothing. Three days later and still No estimate. No phone call back. Nothing. Horrible customer service and a complete waste of time. I had very high expectations because there are a lot of raving reviews. Lesson learned I’ll happily pay the dealership premiums knowing that my car will get worked on in a timely manner and I won’t get jerked around. If you want your time wasted please go to Service Street I can say that’s one area I’ll give them 5 stars for being terrible in every aspect of customer experience!! Thanks a lot guys!!!

Convenient scheduling, great customer service, competitive prices, will definitely be back!

Everyone is kind and knowledgeable.

It was really easy to get to hold of them and make an appointment to diagnose and repair on the same day. I really appreciate the fast response and service plus they ask me to come back to double check on some codes. I enjoy the close by location and time frame which the work was completed. Thank you!

They tried to sell me over priced things that my vehicle didn't require.

The service here is excellent and I highly recommend them. I take my mom’s car my Sisters car and even my 1972 Chevy Truck here for Maintenance and oil changes. I’m very impressed with the Service I received. Thank You